Do I need to cancel my standing order?

Yes you do. We have moved onto Direct Debits. We cannot cancel Standing Order payments for you. It is up to you to ensure your payments stop once your instrument(s) is returned or you have swapped onto Direct Debit.

How can I pay an invoice?

If you have an outstanding invoice with us you can pay in the shop by cash, cheque, debit card or credit card. We also accept American express. You can also pay by card over the phone.

Do you do professional hires?

Yes we do! Please take a look at our Pro-Hire page for more information.

Do I need to make an appointment if I want to come in?

It is not always necessary to make an appointment to see us. For Student Hire, general shop sales and to book in repairs you can drop in at any time. If you are looking to buy an instrument, we would always ask that you make an appointment. We have a practise room and like to be able to provide you with the space to try instruments in your chosen price range. It also gives us time to prepare a good selection for you to view. If you are planning to visit us on a Saturday, we would advise that you phone ahead as it is probably our busiest day!

How do I hire a student instrument?

It is advisable to give us a call before you come in to make sure we have the right size available for you. If you are unsure as to what size you need, we are happy to measure up the player when they come to the shop. We keep a good selection of student hire instruments in all sizes and will usually have something available so that you can leave with your instrument on the day. You can also hire a student instrument from us online here.